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2.73 / 5.00

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Customer Support

Is it easy to get into contact with Betfred if you have a problem and is their customer support of a good standard?

Odds and Markets

Are the odds available at Betfred competitive when compared to other bookmakers? Do they offer a variety of markets?

Ease of Use

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Punter Friendliness

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User Reviews (45)

Gibber
1.00

Betfred recently took over a Ladbrokes shop with Hills and Corals both within 50 yards. Absolutely hopeless, afraid to take a bet of any substance, never any money in shop to pay out. Waste of time so give them a wide berth now and stick to the other two.
1.0 1.0 1.0 1.0

AndyC
1.25

Another spineless outfit that just want mug punters with a gambling problem. Closed me down inside 2 weeks
1.0 1.0 2.0 1.0

D Max
2.00

Don't usually use them. The owner, Fred Done, is detested by his own staff and is a known crook. Always plastering our TV screens looking all smug on his own adverts. This awful man and his companies (Betfred and Totesport among others) will rob you blind if you give them half a chance. BTW: Don't be fooled by special offers as you won't be allowed to do them anyway after a couple of weeks.
1.0 3.0 3.0 1.0

Terry
1.25

Nasty
1.0 2.0 1.0 1.0

Dermot Malone
1.75

I was a Tote credit customer before it was taken over by betfred, my account and others were closed about 3 months afterwards without any notice. When I queried it I was told that notices had been sent out, yet I know at least 10 people that were treated exactly the same, with no notice being received. I would need to be desperate (thankfully I'm not) to put any bet on with them!
2.0 2.0 2.0 1.0

JIM McNIVEN
4.00

I normally put my bets on around 1200 noon, always in a betfred betting shop, my biggest bugbear is the rule 4 why, why, why, do we still allow this barefaced robbery to go on. In this day and age with computers that calculate changes in miliseconds, even a horse pulled out hrs before the off a rule 4 can be implemented, we all know being a turf accountant is a licence to print money,so for all they would lose its a drop in the ocean as to what they win in every race,I know all bookies have rule4 not just Betfred. You cant tell me they couldn't absorb the loss with the profit they make in a year---------JIMMY------- PS--i dont use online betting i spend enough in the shop without my using my bankcard in my house. -
5.0 5.0 1.0 5.0

Michael Silverstone
3.00

An OK bookie (but certainly nothing special) until they gubbed me. I had one small bet on a 66/1 shot which lost, but because of that they restricted my account! The exchanges and other bookies were offering half those odds, so because I was savvy I was punished. Often decent odds and a decent range of markets. Few offers that I can remember - it's been nearly 2 years since I last used them because of the gubbing.
3.0 4.0 4.0 1.0

David crompton
3.50

A decent bookie biggest fault u cant ger best odds before 8 30if u work it makes it hard
5.0 3.0 2.0 4.0

Steve M
3.50

I'm a fan of BetFred. Not always top price, but up there often enough. Beware BOG on horses is only AFTER 8AM on the day of the race, which has caught me out before. Website a bit clunky and doesn't show decimal odds, even if you select it! Mobile site decent though. Decent offers now and again too
3.0 4.0 3.0 4.0

Ryan Carr
1.75

I find Betfred online very poor they offer rubbish odds and promos never used them again after first day.
2.0 1.0 3.0 1.0

Ian Brown
1.75

Not my favoured online betting account, as I don't think that their tennis markets are as comprehensive as some of the others,
2.0 1.0 2.0 2.0

Andrew W
3.25

Went on a winning run and they didn't like it. Closed down.
4.0 4.0 3.0 2.0

Richard Smith
3.00

Good football offers but are known to be restrictive. Odds are average if not a bit tight.
3.0 4.0 3.0 2.0

DAVID HUGHES
4.00

Another one of the decent ones and a BOG booky.Has some promotions worth looking at and a first past the post and amended result payer so worth using. Has saved me a couple of times. Navigation of site could be better. Good selection of odds.Slow to react to changing odds on other bookmaker sites so can be useful when a gamble is on.
5.0 4.0 2.0 5.0

Keith Daniels
4.25

If bookies read these reviews GET A QUICK SEARCH BAR FOR YOUR CUSTOMERS! Betfred doesn't which is a shame because I like the site, good odds, especially football. They do have a search facility on mobile but I rarely use mobile.
5.0 5.0 3.0 4.0

gabrijel
2.00

Another one in a series of horrible bookies ... do not like winners
2.0 3.0 2.0 1.0

Thiago
3.00

The odds aren't so good here, but I´m using by 7 months and I wasn´t be limited. It´s easy to use, objective.
3.0 3.0 2.0 4.0

Terry Haywood
3.00

I found Betfred an unsocialable bookmaker. I opened a new account with them and deposited via Paypal and bank account.Because the paypal deposit was used first and the bank account money used after,They refused to credit a bonus.I told them i deposited via both services,Using what was in my paypal account first to use it up.They continued to give me a bonus.I asked to close my account with them and told they dont need customers like me.
2.0 4.0 4.0 2.0

Steve Booth
2.00

I'm barred from betfred who also own The Tote, so i'm barred from them too. Don't think I need to say any more.
1.0 5.0 1.0 1.0

Chris
1.00

Mr Done does not appreciate you winning a lot. Such an antiquated looking site - severely lacking in investment.
1.0 1.0 1.0 1.0

Herbert Regan
3.25

not the best odds and not many offers, but have not been restricted
3.0 3.0 3.0 4.0

mark broomhall
1.00

promise a lot but don't you dare win any money account was shut very quickly
1.0 1.0 1.0 1.0

Bryan
4.75

good site and really competitive with prices and markets
4.0 5.0 5.0 5.0

Mark Jones
1.25

Betfred were happy to take my money until I tried to withdraw, and then they made a number of unreasonable requests for identity verification which felt like they were trying to stall on paying out. Not long after they limited my account, so definitely one to avoid.
1.0 2.0 1.0 1.0

Kes
2.75

Never have best odds available and bonuses are quite poor....again will restrict you if profits are on the up.
3.0 3.0 3.0 2.0

Brendan G.
4.25

I got an email from this provider saying I had not used my introductory offer so top marks for Customer Services
5.0 3.0 4.0 5.0

R J
1.25

Thieves. The first site I ever joined. At first all went along well. Win a few, lose a few. Then the problems arose. Bets went "missing". That included Tote bets. Then the password was changed by them. Why? I never found out. They certainly did not tell me or inform me of the change. I could not log in so did not use them. So they suspended my account for non use and took my balance. But it is OK by them because that is part of their terms and conditions. Even crooked bankers and stock brokers are not so crass. Thieves.
1.0 1.0 2.0 1.0

GF
3.00

OK website, but quite restrictive with bets unfortunately.
3.0 3.0 4.0 2.0

scott ferguson
1.00

I would not touch them. "The Bonus King"??????? Very quick to limit bets to the point it is no longer worth even looking at them. The "support" staff more or less told me to P*** O** Again if minus points were allowed....
1.0 1.0 1.0 1.0

Carl McLelland
3.00

Again prices are lower than the big guns and offers are a bit stingy. OK as a back up.
3.0 3.0 3.0 3.0

James M
3.25

Usually have the best odds on horse racing because they're too slow to react to market movements. Only ever use them through the oddschecker integration as their website is so poor!
2.0 5.0 1.0 5.0

david mitchell
3.75

they always take a bet and offer decent incentives. Very weird that they stick to the rule 4 5 pence deduction still
4.0 4.0 3.0 4.0

Richard kirby
4.50

The only account I have that accepted my bets when recently out of the country, but recently I have found a number of bets to be restricted to quite small amounts
4.0 4.0 5.0 5.0

Roy Agnew
1.75

I used to work for them and I wouldn't recommend them to anyone. Staff are ordered to phone through for authorisation on ridiculously small bets. Their prices are rarely competitive and their website isn't a patch on most other bookmakers.
2.0 2.0 2.0 1.0

Barry
3.25

Another bookie who doesn't like a winning account. No longer eligible for best odds and am restricted to low stakes
4.0 4.0 4.0 1.0

thomas kerr
1.75

site is poor,restrict your bets to quick for my liking , overall poor bookie this avoid at all cost
2.0 2.0 2.0 1.0

Robert Martin
4.50

Excellent service
4.0 5.0 4.0 5.0

rover
3.00

OK until they joined with Tote and started restricting winners.
4.0 4.0 3.0 1.0

Kevin crisp
1.00

Terrible bookmakers - shut my account without even informing me and was told on chat it wa because I posed a security risk! Avoid at all costs !
1.0 1.0 1.0 1.0

Richard Dickinson
4.00

Guaranteed odds only from 0800hrs on day of race
4.0 3.0 5.0 4.0

John Ogden
4.00

Account closed saying I had multiple accounts (which I didn't) Had good offers
5.0 5.0 5.0 1.0

Arthur Gray
4.25

Good varied sports and odds are comparable to others, withdrawals are quick to arrive at your bank account with no problems.
4.0 4.0 5.0 4.0

Trevor
3.50

Fairly good Bookie although web site still working in the dark ages.
4.0 3.0 3.0 4.0

Ttom
1.00

Betfred also run an outfit called Totesport and their prices are always the same, for horses. To get your money back from Totesport requires you to jump through several hoops. They asked me for several pieces of identification when I wanted to withdraw funds. I finally succeeded but avoid like the plague.
1.0 1.0 1.0 1.0

Conor
3.75

Pleasantly surprised by them, I've found they offer great competitive odds on racing and will lay me a decent amount for now. App isn't the fastest and no cash out.
4.0 4.0 3.0 4.0